ReplybioHelp center
Quick answers about how the assistant works. Looking for step-by-step instructions? See the guides.
Does the assistant book appointments?+
No. It answers questions from your knowledge and passes anything else to you. If a customer wants to book, the assistant offers to send their request to you, and you take it from there.
What does the assistant do when it does not know the answer?+
It says it does not have that information and will not guess. Then it asks the visitor whether they would like it to pass the question to you. Only if they agree does it ask for their name and email, after telling them the details will be stored so the owner can reply. Then it notifies you.
Can it make up prices or promises?+
It is instructed to answer only from your knowledge and to never invent prices, dates or promises. AI can still make mistakes, so read your conversations, and use Mark as wrong to correct an answer. The correction is used in all later chats.
How do I correct a wrong answer?+
Open the conversation, choose Mark as wrong under the answer and type the correct one. It is saved to your knowledge as a high-priority correction.
Can I read what visitors and the assistant say?+
Yes. Every conversation is in your dashboard. Visitors see a notice that they are talking to an AI assistant and that you can read the conversation.
How do I reply to a visitor myself?+
When a visitor asks to be passed to you, you get an email with their question and their email address. Reply to them by email. The conversation stays marked as waiting for you until you choose Resume the AI or close it.
How do I cancel my subscription?+
Open Billing in your dashboard and choose Manage subscription. Cancelling takes effect immediately: the assistant switches off and you are not charged again. The unused part of the period you paid for is not refunded.
How do I delete my account and data?+
Open Settings in your dashboard and use Delete account at the bottom. It removes your profile, knowledge, conversations and leads and cancels your subscription at once. This cannot be undone. A visitor can delete their own conversation with the link under the message box in the chat.
Can I get a refund?+
Yes, once per customer, within 7 days of your first payment. Open Billing in your dashboard: while you are eligible there is a refund button that returns the full amount at once and ends your subscription. Otherwise write to us from your account email (the address is on the Contact page). Renewals and payments older than 7 days are not refundable.
How do I stop the assistant for a while?+
Go to Settings and press Pause. Visitors then see a contact form instead of the chat, and you still get their messages by email.
Which languages does it speak?+
It replies in the language the visitor writes in. Your knowledge can be in any language, but keep the facts clear and consistent.
Why am I not getting notification emails?+
Check that the email in Settings is correct, that the notification types you want are ticked, and press Send a test email. Also look in your spam folder. If the test fails, contact us.
Where does my data go and how do I delete it?+
Conversations and leads are stored for you in your account. You can delete any conversation, with its messages and the visitor's details, from the dashboard. More in the privacy policy.
Does the assistant collect contact details without asking?+
No. It is instructed to ask for contact details only after the visitor agrees to be contacted, and to tell them first that sharing their details means the owner may store them to reply.